Returns & Warranty

Returns Terms & Conditions

We accept returns for up to 30 days from dispatch date, providing it is unopened and in original condition (including packaging). For these purchases, you can return your order for an APC4WD store credit that can be applied to future orders. All returns are subject to a 20% restocking fee.

We are unable to accept the return of items that are colour-coded or modified when ordered,  Kut Snake Flares or specially procured items.

All returns containing pre-assembled struts optioned on them will incur a further $100 handling fee in addition to the 20% restocking fee to cover the labour costs charged to APC4WD during assembly.

You can return your order for a refund if the item is faulty or not fit for the intended purpose. 

The customer is responsible for the cost of an item's return unless there was an error on our behalf. 

APC4WD must be contacted before returning goods via our contact us page. We can only offer a store credit once the items have been returned and are checked over by our team. This is usually completed within 5 business days of being received at APC4WD.

If you require further information about our refunds policy please contact APC4WD via our contact us page..

Please note: We cannot issue credits or refunds unless you have first spoken to an APC4WD representative, as we need to issue you with a returns number (RMA) and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s). Any items returned without an RMA number will be disposed of.

Cancel Orders Before Shipment

If you wish to cancel an order prior to the item being shipped, please contact us via the contact page with your invoice number, and stating you wish to cancel your order. 

All cancelled orders, excluding the below-mentioned suspension kits are subject to a $20 administration fee. This will be deducted from the refunded amount. 

If an order containing pre-assembled struts is cancelled after the order has been picked and assembled, this order instead will incur a $100 handling fee in addition to a 20% restocking fee. This fee is to cover the labour costs and extensive pick/pack process charged to APC4WD during picking, inbound freight and assembly.

For orders cancelled prior to packing & shipping, we can offer the following options,

Please Note: Once an order is packed and has a consignment number created at our end, We are unable to cancel the order and it will need to be returned to us via the above method.

Damaged Or Missing Items

If you have received a visibly damaged shipment, please ensure you refuse the delivery as we are unable to assist with visibly damaged orders that have been signed for (as when signing for delivery, the courier notes that the shipment has been received in good working order).

If you have received a shipment that is visibly OK, but have opened it and found it is damaged or is missing products, please contact us immediately (in under 7 days) via our contact us page with your invoice number, photos, and what the problem is. 

Warranty

 Please click the following links for the manufacturer's warranty policy in relation to their products. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.